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Quantity Registration: Buying Seats for Others - Genius CE & Enterprise

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Overview

Quantity Registration lets you buy more than one seat for a course or section in a single transaction. You enter the recipient details for each seat, pay once, and the system enrolls each person. They each receive their own enrollment confirmation. You can later check the status of each seat from the Purchased Seats tab in Payments & Purchases. 

You can use this for a friend, family member, or colleague — anyone you want to enroll alongside or instead of yourself.

Quantity registration screen

 

Buying Seats for Others

In the Course Catalog, open the course you want to enroll in. Each section that supports Quantity Registration shows the prompt "Enrolling others?" with a note that some enrollment options are eligible for this. Sections that support it have an Enroll Others button next to the standard Add to Cart button.

Add Seats and Open the Cart

  1. Click Enroll Others on the section you want.
  2. Open the checkout. The checkout page shows your selected seats and attendee fields. Use the 'Reserve a seat for myself' checkbox if you want to include yourself as one of the attendees.
  3. Use the Qty stepper (− / +) to choose how many seats to buy. The cart shows a running total of how many seats you have assigned (for example, 1 of 2 assigned).
  4. Use the numbered Attendee tabs to enter recipient details for each seat.

Note: If a section does not show the Enroll Others button, the course is not set up for Quantity Registration. Contact your administrator if you believe it should be available.

⚠ Warning: Once you make payment, you cannot change a recipient yourself. If you entered the wrong information or need to make a change, contact support — they can either correct the seat or refund it so you can buy again.

 

Recipient Details

For each seat, enter the recipient’s name and email address.

You can also include yourself as one of the attendees. Above the attendee list, check "Reserve a seat for myself." next to your name and one seat is pre-filled with your information. (If every seat already has someone assigned, the checkbox is disabled to prevent double-booking.)

Two rules to keep in mind:

  1. Each recipient email must be unique within the same purchase. If you enter the same email twice — including your own email if you also checked “Reserve a seat for myself.” — the form blocks the purchase.
  2. The maximum is 10 recipients per checkout. If you need more seats than that, complete multiple transactions.

 

Payment

When every attendee shows as Assigned, the Make Payment button activates. (Until then, the button shows "Reserve a seat to continue".) Complete checkout the same way you do for any other purchase — all payment methods supported by your organization work with Quantity Registration.

After payment, a Registration Confirmed page lists every Registered Attendee along with the course details. From there you can return to the catalog or click Go to Dashboard.

Coupons and Price Options

If you apply a coupon code, the discount is taken off the total at checkout — not per seat.

If the course offers different price options (Member, Senior, etc.) and you select one, that price applies to every seat in the same purchase. You cannot pick a different price for each recipient in one transaction.

 

Checking Enrollment Status

Navigation: Dashboard → Payments & Purchases → Purchased Seats

You track the seats you bought from the same place you see your transaction history. Open Payments & Purchases from the dashboard side menu, then switch to the Purchased Seats tab.

Each row in the table shows:

  1. Recipient name and email
  2. Course with the term and dates
  3. Date Purchased
  4. Status — Enrolled or Failed
  5. Actions — a View Details link that opens a modal with more information about that seat.

While a seat is still being processed, it does not appear on the tab — the row shows up once the enrollment is complete or has failed.

Failed Seats

A seat may show as Failed for several reasons:

  • The course filled up between when you paid and when the system tried to enroll the recipient.
  • The recipient does not meet a prerequisite the course requires.
  • The course requires manager approval before someone can be enrolled.
  • There was a duplicate account or a missing required field on the recipient.
  • If a seat shows as Failed, your payment was still processed but the recipient was not enrolled. See Getting a Refund below to request your money back.

Click View Details on any Failed seat for more information. If you have any problems or questions, contact support for assistance.

 

What Your Recipients Receive

When a seat is successfully enrolled, the recipient receives an email confirmation. There are two flavors:

  1. If the recipient already has an account, they receive a notification that you enrolled them, with details about the course.
  2. If the recipient is new to Genius, an account is created for them automatically and they receive an Quantity Registration invite email with a link to set their password and log in. Once they sign in, they will be prompted to answer any profile questions and then they can access the course.

You will also receive notifications:

  1. If all seats were enrolled successfully, you will not receive a separate summary email — your recipients’ confirmations are the success signal.
  2. If some seats failed, you will receive a summary email listing which seats enrolled and which failed, with instructions to contact support for refunds on the failed seats.
  3. If all seats failed, you will receive an email asking you to contact support to request a refund.

Note: Final email subject lines and body copy are pending approval.

 

Getting a Refund

Refunds for Quantity Registration purchases are handled manually by your organization's support team. There is no self-service refund option at this time. The refund is processed against your account (the buyer), the same way any other refund works.

You may need a refund if:

  1. A seat shows as Failed for any reason (the course filled up, the recipient did not meet a prerequisite, the course requires manager approval, etc.).
  2. You entered the wrong recipient name or email and need to fix it.
  3. You changed your mind after paying.
  4. The course was canceled.

To request a refund, contact your organization’s support team and include:

  1. Your name and the email on your account
  2. The course the seat was for
  3. The recipient’s name and email
  4. The reason you need a refund

A Failed seat cannot be changed to Enrolled on your Purchased Seats tab. However, an administrator may be able to enroll the recipient separately using internal tools that bypass most restrictions. Your purchase record will still show the seat as Failed. Contact your organization's support team — they can process a refund on your account and, if the issue has been resolved, enroll the recipient through an alternative process. If the recipient was already enrolled and now needs to be removed, that is handled separately on the recipient's account through the standard un-enrollment process.

 

Troubleshooting

I Don’t See an Enroll Others Button

If a section in the catalog only shows Add to Cart and not Enroll Others, the section is not set up for Quantity Registration on your organization’s account. Contact your administrator to ask whether the feature can be enabled for that section.

I Got an Error About Duplicate Emails

Every recipient email must be unique within a single purchase. If you check "Reserve a seat for myself." and also type your own email into one of the Attendee tabs, the form treats those as duplicates and blocks the purchase. Use a different email for each seat, or enter your email only once.

The Qty Stepper Only Goes to 10

Ten is the maximum number of seats per transaction. If you need to enroll more than ten recipients, contact your organization's support team to confirm whether multiple transactions are supported for the same section.

One of My Seats Shows as Failed

The course filled up between when you paid and when the system tried to enroll the recipient. Payment was captured but the recipient is not enrolled. See Getting a Refund above for the steps to get your money back.

My Recipient Says They Did Not Receive an Email

The enrollment was likely created but the email send failed. Check your dashboard — if the row shows Enrolled, the recipient is in the course. Ask them to log in directly, or contact support to resend the confirmation.

I Don’t See the Purchased Seats Tab

The Purchased Seats tab lives inside Payments & Purchases (open it from the dashboard side menu, then switch to the Purchased Seats tab — it is alongside the Transactions tab). The tab itself is not visible until at least one of your seats has been Enrolled or Failed; while everything is still pending, the tab is empty.

If you are signed in as a guardian, the tab will not appear. Sign out of guardian mode and try again.

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