Financials: Accounts - Genius CE & Enterprise

You can locate the Financials tab by navigating to the Learners section found in the left-hand menu for Administrators. Within the Financials tab, the first sub-tab is titled "Accounts". This area serves as a central hub for managing and reviewing financial information related to each learner.

The Accounts section provides a comprehensive financial overview, presenting records on a user-by-user basis. Each row in this summary will detail several key elements: the Account #, which uniquely identifies each account; the Account Type, categorizing the nature of the account; the user's current Status, indicating whether they are active, inactive, or in another state; the total Balance that the user owes; and an option to preview the account, which allows for a deeper dive into the financial specifics for that particular user.

By selecting the "View Account" option located in the Actions column, an Administrator can access a detailed view of transactions, displayed row by row. This detailed view includes all relevant information typically found on a ledger, providing a clear picture of the financial activities associated with that account.

If you click on "View Details" within the Actions tab, you will gain access to even more granular information regarding the transactions that contribute to the displayed Balance. This feature is particularly useful for understanding the nuances of each transaction and how they affect the overall balance.

The "Make Adjustment" option, located in the Actions column, enables you to modify the details of the transactions displayed. This can be essential for correcting errors or updating information that may have changed since the original transaction was recorded.

When examining Transactions individually, you can select Actions that enable you to issue a refund for a specific transaction balance associated with a learner. However, it is essential to note that processing an actual refund requires action through the payment gateway that your organization has set up.

Once you have submitted the refund request, a new line of data will be generated on the transactions page, displaying the relevant refund information. This addition ensures that all financial adjustments are documented and easily accessible for future reference.